Terms of service

By accessing or using canberra.events, you agree to be bound by these terms of service. If you do not agree, please do not use the platform.

canberra.events is a community events platform that enables people to discover, create, and attend events in Canberra, Australia. The platform is provided on an "as is" basis for community use.

canberra.events is operated by Parallel Path Pty Ltd as trustee for the Curiosity Trust, ABN 50 866 130 258. In these terms, "we" and "us" mean that operator.

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 16 years of age to create an account.
• We reserve the right to suspend or terminate accounts that violate these terms.

When creating events on canberra.events, you agree to:

• Provide accurate and truthful event information.
• Only create events that are lawful and comply with applicable Australian laws.
• Take responsibility for the events you organise, including managing attendees and any associated obligations.
• Not use the platform to promote hate speech, discrimination, or illegal activities.

Tickets are sold by the event organiser named on the event page. We act as the organiser's agent in taking your booking and your payment, and your agreement for the event is with the organiser.

Where a booking fee is shown at checkout, it is our own charge to you for the booking service. It is separate from the ticket price and includes GST.

When you pay, we give you a receipt. It is a tax invoice for the booking fee. For the tickets it is a tax invoice only where it says so. Where it does not, ask the organiser if you need one.

If you sell tickets on canberra.events:

• You sell your tickets. We do not. You appoint us as your agent to take bookings, collect ticket money from buyers and issue receipts for your ticket sales.
• Where you give us your ABN and GST details and authorise it under Payouts, you also appoint us to issue tax invoices and adjustment notes for your ticket sales in your name. Where we issue one for a sale, you must not issue your own for that sale.
• You confirm that the ABN and GST details you give us are correct, current and yours. You will update them straight away if they change.
• You remain responsible for your own GST. That includes deciding whether GST applies to your tickets, and reporting and paying it. Nothing on canberra.events is tax advice.
• Where you choose to absorb the booking fee, it is our charge to you and includes GST. A tax invoice for those fees is available under Payouts once each month has ended.
• Money you take at the door is outside these arrangements. We take the booking but never handle that money.

Before confirming a refund, organisers can review the amount returned to the customer and the deduction from their Stripe balance. The customer receives the selected refund amount, including the booking fee when the entire payment is refunded.

Stripe does not return the original payment processing fee. Organisers cover the processing cost attributable to the refunded portion, up to the booking fee available to retain. Canberra Events returns the remaining attributable booking fee to the organiser. Partial refunds use cumulative amounts so the same processing cost is not recovered twice. Monthly Stripe Connect charges are separate. Canberra Events may cover processing costs for platform errors or goodwill refunds. These terms do not limit rights under Australian Consumer Law.

You agree not to:

• Use the platform for spam, phishing, or other malicious purposes.
• Impersonate other users or create misleading accounts.
• Attempt to access other users' accounts or data without authorisation.
• Scrape, crawl, or otherwise automatically collect data from the platform without permission.
• Upload content that infringes on intellectual property rights.

There is no tolerance on canberra.events for objectionable content or abusive behaviour. This includes hateful, harassing, sexually explicit, violent or deliberately misleading content, scams and abuse of attendees, organisers or our team, whether in event listings, comments, messages or at events.

• Anyone can report an event from the event page in the app or by emailing hello@canberra.events.
• We review reports within 24 hours.
• We remove content that breaks these terms or our community guidelines, and we may suspend or terminate the accounts responsible.

You retain ownership of the content you create on canberra.events (event descriptions, images, etc.). By posting content, you grant us a non-exclusive licence to display it on the platform for the purpose of operating the service.

canberra.events is a community platform provided in good faith. We are not liable for:

• The conduct of event organisers or attendees at events listed on the platform.
• Any loss or damage arising from your use of the platform.
• The accuracy of event information provided by organisers.
• Service interruptions or data loss, though we take reasonable steps to prevent these.

Your use of canberra.events is also governed by our privacy policy, which explains how we collect and handle your personal information.

We may update these terms from time to time. Significant changes will be communicated via the platform. Continued use of canberra.events after changes constitutes acceptance of the updated terms.

These terms are governed by the laws of the Australian Capital Territory, Australia. Any disputes will be subject to the jurisdiction of the courts of the ACT.

If you have questions about these terms, contact us at hello@canberra.events.